PUTRA is a digital platform dedicated to animal welfare and care. It enables users to manage schedules for treatments, vaccinations, and other needs for their animals, and provides personalized reminders via phone calls, text messages, email, and platforms such as Viber and WhatsApp.
PUTRA is committed to protecting the privacy and personal data of individuals, in compliance with Law No. 06/L-082 on Personal Data Protection of the Republic of Kosovo and the principles of the General Data Protection Regulation (GDPR).
1. DATA CONTROLLER
PUTRA acts as the data controller for the personal data collected and processed for the purposes outlined in this Privacy Policy.
2. DATA WE COLLECT
During registration and use of the platform, we may collect:
User data:
* First and last name;
* Phone number;
* Email address;
* Residential address (if necessary);
* Subscription and payment details;
* Communication preferences.
Pet data:
* Name;
* Type and breed;
* Date of birth or age;
* Gender;
* Vaccination history;
* Veterinary treatments;
* Medical therapies;
* Care service history;
* Other information necessary for service provision.
Technical data:
* IP address
* Cookies and similar technologies;
* Platform usage data;
* Device and browser information.
3. LEGAL BASIS FOR DATA PROCESSING
PUTRA processes personal data only when there is a legal basis for doing so, including:
* Consent given by the user;
* Performance of a contract or subscription entered into with the user;
* Compliance with legal obligations;
* PUTRA’s legitimate interests, provided these do not infringe upon the user's fundamental rights and freedoms.
4. PURPOSES OF DATA PROCESSING
Personal data is used for:
* Creating and managing the user account;
* Providing subscription services;
* Sending reminders and notifications regarding treatments and appointments;
* Managing the personal care calendar for the companion animal;
* Maintaining a history of treatments and services;
* Communicating with users;
* Improving platform functionalities;
* Fulfilling legal and contractual obligations.
5. COMMUNICATIONS AND NOTIFICATIONS
The User agrees that PUTRA may send communications regarding the subscribed services via:
* Phone calls
* Text messages
* Viber
These communications are considered an integral part of the service provision and are necessary for the operation of the subscription.
6. DATA PROTECTION PRINCIPLES
PUTRA applies the following principles:
* Lawfulness, fairness, and transparency;
* Purpose limitation;
* Data minimization;
* Data accuracy;
* Storage limitation;
* Integrity and confidentiality;
* Accountability in data processing.
We collect only the data necessary for the provision of our services.
7. DATA RETENTION
Personal data is retained only for the period necessary for:
* Providing services
* Managing the subscription
* Fulfilling legal obligations
* Resolving potential disputes
Upon the expiration of the retention period, the data is securely deleted or anonymized.
8. DATA SECURITY
PUTRA takes reasonable technical and organizational measures to protect personal data, including:
* Restricting access to data
* Secure information storage systems
* Protective measures against unauthorized access
* Security procedures for data processing and storage
9. DATA SHARING
PUTRA does not sell or transfer personal data to third parties for marketing purposes.
Data may only be shared:
* With technical service providers that enable the platform to function
* When required by applicable law
* With the user's prior consent
* When necessary to perform services requested by the user
Any third party is required to implement appropriate security and confidentiality standards.
10. INTERNATIONAL DATA TRANSFER
In the event that personal data is processed or stored outside the Republic of Kosovo, PUTRA shall ensure that the transfer takes place only in accordance with applicable legal requirements and with adequate safeguards.
11. USER RIGHTS
Every user has the right:
* To be informed about the processing of their data
* To request access to personal data
* To request their correction or update
* To request the restriction of processing
* To object to data processing in cases provided for by law
* To request the deletion of personal data (“right to be forgotten”)
* To withdraw consent given at any time
* To request data transfer where applicable
* To lodge a complaint with the competent personal data protection authority in the Republic of Kosovo.
12. COOKIES
The platform uses cookies and similar technologies for:
* Website functionality
* Improving the user experience
* Analyzing platform performance
* Ensuring service security
Users have the right to manage their cookie preferences through their web browser.
13. PRIVACY OF MINORS
PUTRA’s services are intended for adults. We do not knowingly collect personal data from individuals under the permitted age without the authorization of a parent or legal guardian.
14. CHANGES TO THIS POLICY
PUTRA reserves the right to modify this Privacy Policy at any time, in accordance with legal and operational changes.
SUBSCRIPTION CANCELLATION POLICY
At PUTRA, users have the right to cancel their subscription at any time, in accordance with the terms set out in this policy.
1. SUBSCRIPTION CANCELLATION
The subscription may be cancelled by the user at any time via their account on the platform or by contacting our support team.
2. EFFECT OF CANCELLATION
After cancelling the subscription:
• The subscription will remain active until the end of the paid period.
• Upon the expiration of this period, access to features requiring a subscription will be automatically terminated.
• The user account may remain active, but with access limited to free features, if available.
3. PAYMENTS
Terminating the subscription does not cancel payments already made for the current subscription period, unless applicable law or PUTRA’s Refund Policy provides otherwise.
4. REACTIVATION
The user may reactivate the subscription at any time by selecting a subscription plan and making the corresponding payment.
5. CHANGES TO THIS POLICY
PUTRA reserves the right to modify or update this policy at any time. Any changes will be published on the platform and will take effect from the date of publication, unless otherwise specified.
CONTACT
For any questions, requests, or to exercise your rights regarding personal data protection, you may contact PUTRA via the email address and official communication channels published on the platform.
By using the PUTRA platform and services, you confirm that you have read, understood, and accepted the terms of this Privacy Policy.
Despite implementing technical and organizational measures to protect personal data and ensure system security, we cannot guarantee that the electronic system used by our platform is fully protected against all risks or unauthorized intrusions. Should you suspect any unusual activity or encounter any other issue, please contact us as soon as possible.
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